Privacy Policy

1. Who We Are (Entity Disclosure)

Our website address is: https://zencov.com/

ZENCOV is a strategic brand of ERW Capital LLP, licensed to Eusen Holdings Pte. Ltd. and operated by Singapore Robot Pte. Ltd. (The Operator). As part of the Eusen Group ecosystem, data collected on this platform is managed under a unified global compliance framework.

2. Data Collection and Usage

We collect information to provide better industrial services, including:

• Client Portal Access: For authorized entities using our v1.0 Enterprise Internal Access, we collect necessary credentials to ensure secure system integration.
• Inquiry & Support: Data provided via contact forms is used for technical support and order processing by Singapore Robot Pte. Ltd.
• Technical Data: IP addresses and browser fingerprints are collected solely for security auditing and spam detection, overseen by our group's centralized system audit team (Archives).

3. Cookies & Tracking

We use essential cookies to maintain your session in the Client Portal.

• Login Cookies: These persist for two days to facilitate seamless access to technical specifications and sensory data.
• Preferences: Screen display choices are saved for one year to optimize your industrial dashboard experience.

4. Data Sharing & Internal Transfer

As a member of Eusen Group, data may be shared between Singapore Robot Pte. Ltd. and Eusen Holdings Pte. Ltd. for administrative, legal, or risk control purposes.

We do not sell your data to third parties.

Security: Data is processed through automated spam detection and encrypted internal servers managed by Adneti Technologies Pte. Ltd. (the Group's hosting arm).

5. Data Retention & Your Rights

We retain personal data only as long as necessary for legal and business purposes (e.g., warranty tracking and safety compliance).

Your Rights: You may request an exported file of your personal data or its erasure, subject to data we are obliged to keep for administrative, legal, or security purposes.